"It doesn't particularly impress me when someone shows a commitment to excellence when things are easy. What impresses and moves me are those brave souls who do great things when times are challenging. I refer to the mother who makes the time to read for an hour after a full day of work and an evening caring for her children. I think of the business executive who rises at 5 am on a cold winter's day and leaves the comfort of his warm bed to exercise before a day packed with obligations because this was a quiet promise he made to himself. I write of the entry-level worker who goes the extra mile for every customer though most show no appreciation because he knows in his heart this is the right thing to do. Such acts impress me."

-Robin Sharma